VMware: Incomplete Deployments

Improving visibility and clarity throughout the cloud infrastructure deployment process

VMware: Incomplete Deployments

Improving visibility and clarity throughout the cloud infrastructure deployment process

VMware: Incomplete Deployments

Improving visibility and clarity throughout the cloud infrastructure deployment process

My Role

UX Designer — Research, Interaction Design, User Flows, Prototyping

Timeline

August 2023 - September 2023

Overview

This research study aimed to refine the VMware Cloud Infrastructure Deployment Process with three goals in mind:
Understand what users consider as an “incomplete deployment”
Understand the different personas involved in the deployment and subscription journey
Compare 3 design concepts for presenting deployment status information and understand user preference

The three design concepts were:
A stylized banner above the inventory grid
Data grids for complete and incomplete deployments on a single page
Separate tabs for complete and incomplete deployments

Methodology

Methodology

Methodology

We conducted two studies. The first was be a moderated user interview focusing on goals 1 and 2. The second was an unmoderated usability test on UserZoom addressing the third research goal.

We conducted two studies. The first was be a moderated user interview focusing on goals 1 and 2. The second was an unmoderated usability test on UserZoom addressing the third research goal.

We conducted two studies. The first was be a moderated user interview focusing on goals 1 and 2. The second was an unmoderated usability test on UserZoom addressing the third research goal.

FINDINGS

Moderated Study Readout

FINDINGS

Moderated Study Readout

FINDINGS

Moderated Study Readout

FINDINGS

Unmoderated Study Artifacts

FINDINGS

Unmoderated Study Artifacts

FINDINGS

Unmoderated Study Artifacts